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Buying Info Thank you for shopping at my Bob's Discount Furniture. The following information is intended to answer questions you may have about your purchase and to provide general information about my policies. Price My stores are one price stores. I don't have "sales." I don't mark my merchandise up to "put it on sale" at a lower price. I believe, "No Furniture should go in my showroom unless it is good enough for my own home. Then I can expect you to spend your hard earned money for it." My buyers and I search the furniture markets for the best deals. My multiple store buying power helps us negotiate the best possible value. I offer this merchandise to you at my "Owner-To-You-Low-Prices." Delivery and Set-Up No one can deliver furniture for "free." A furniture store has two options: add the cost of the delivery into the price of the merchandise or, do what I do, charge a fair and reasonable delivery fee. I have negotiated a wholesale delivery rate which is lower than a professional moving company. You can establish a delivery date at the time of your purchase or the delivery coordinator will call you when your merchandise arrives in our warehouse. You must accept delivery within two weeks of notification that your merchandise is available. Your delivery is routed by a state of the art computer system that establishes a 3-hour window within which your order will be delivered. You're welcome to visit www.mybobs.com to track your appointment on the day scheduled. There can be events, impossible to predict, that may delay the drivers beyond the window time. It is best to have an adult (18 years or older) at home all day to receive the merchandise. Note: Once your delivery day has been confirmed by the delivery office (about 1-1/2 days prior to delivery), it may not be possible to change your delivery date. Please be sure your area is clear and ready to receive your new furniture. The delivery crew cannot move your old furniture or take your old furniture away. Because some homes have narrow doors and halls and low ceilings, it is possible the delivery crew cannot bring your new furniture into your home without risk of damage. The final decision to attempt delivery will be made by the delivery crew. Merchandise Pick-Up Merchandise can be picked up at my central warehouses at specific times. If you choose to pick up your merchandise, please call the store where you purchased the furniture 3 days in advance and come with a proper vehicle, rope, packing material, etc. My warehouse personnel will assist you in loading your vehicle. It will be your responsibility to secure the merchandise. Please be sure to inspect the merchandise prior to loading. Should you have a problem with merchandise you have picked up, it will not be replaced, but may be serviced in your home. Price Protection - Layaway For your convenience, I offer you a "Price Guarantee" plan to assist you in purchasing your furniture. Many stores would call this a lay away, but since I do not actually hold specific merchandise for you, I choose to call it a "Price Guarantee" plan. Here's how it works- after a minimum down payment I will guarantee the purchase price of your merchandise for one full year. During the year you will receive a monthly statement and will be expected to make payments. When you decide you want your merchandise delivered you must give my office a minimum of 30 days notice so that I can be sure to have it when you need it. Special Orders Some of my vendors offer custom-made special order merchandise manufactured to your specifications. I offer these special orders to you at no additional charge. Because this merchandise is made specifically for you, the factories do not allow us to cancel the order. In most cases, it will arrive at my warehouse within 8 to 10 weeks (imports may take longer) from the date you placed your order. To assure prompt delivery please have your room ready for your new furniture. You will be notified when your special order has arrived to schedule the next available delivery date. Cancellations and Refunds Any undelivered orders other than special orders can be cancelled for a full refund. If payment was received by any other method other than bankcard, I will send a refund check after a 10 - 14 day waiting period. The check will be issued to the person(s) named on the Sales Order. In the case of bankcards, the credit will be made to the bankcard used for the transaction. The required deposit on special orders of 30% is non-refundable. You have 30 days to return orders for rugs and take-with (cash & carry) items for a full refund. The merchandise must be as-new perfect condition. Clearance Merchandise Merchandise reduced in price and sold through my clearance centers is sold as is, without warranties or service, and cannot be delivered. This merchandise must be paid for and picked up within the time specified or it will be released for sale and your deposit will be held on account. Service Policy In addition to the manufacturers' one-year warranties (in some cases longer), everything you buy is backed with my This service is on a best-effort basis and does not include replacement pieces or parts. Normal wear and tear or customer-caused problems are also excluded. Service can only be provided at the original delivery address. All service claims regarding visible damage must be called to my Customer Service Department within 3 days from the date of delivery. When calling Customer Service, please have your sales order number available. I need to reserve the right to: Customer Services Goof Proof Plan This Five (5) Year Comprehensive Furniture Protection and Service Plan include Service for Stains and Damage, Plus Replacement Fabric Upholstery, Leather Upholstery, Vinyl Upholstery, Wood and Other Hard Surfaces. Please Remember To: Report stains or damages to Guardsman within thirty (30) days of occurrence by calling (866) 450-8258. Keep your sales receipt for proof of purchase and copy of your protection plan.
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