General
Have questions? Well, I have answers to some of the most frequently asked questions. I'm just a helpful kind of guy!
Most Frequently Asked Questions
No, while the names are similar, Bob's Discount Furniture is not affiliated in any way with Bob's Stores, the clothing/apparel retailer which announced its closing in July 2024. We are separate chains owned by separate entities. Bob's Discount Furniture is open, thriving and growing across the country! We look forward to helping you turn your house into the home you love.
Unfortunately, the delivery teams can only remove an old mattress and/or foundation if they are delivering a new mattress and/or foundation under my BOBtastic White Glove Delivery. Old mattresses/foundations must be in safe and sanitary condition.
This service is not available for mattresses/foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery, and FedEx.
If you need removal of old furniture, we recommend that you call your city or town to determine the best method of disposal for your furniture, or find a local charity that may be able to pick up the furniture and benefit from its reuse.
The Bob's Squad can help you find the right product or place an order. For help with an existing order click here.
To get help with an existing order, you can contact Bob's Customer Support Monday through Saturday from 9:00am to 9:00pm ET.
If you need help finding the right product or placing an order, you can contact the Bob's Squad.
Check out all of the ways you can contact us!
If after reviewing the FAQs you still have a question or a request, please contact us.
Finding the perfect piece
Check out our 3D Room Designer to help you plan the layout of the room you are furnishing. Careful, it's addicting!
And definitely check out our Augmented Reality (AR) tool on my Bob's Discount Furniture App! Has a certain sofa caught your eye? Place it in your exact space in an instant. We know what you're thinking, technology is absolutely crazy!
Our sales associates are also able to provide you with the measurements of the furniture you are selecting.
These tools are provided to help better assist you in the decorating and planning of the room to ensure maximum satisfaction. We want you to be able to enjoy your new furniture in the best way possible!
To determine if your furniture will fit in your home, you need to consider a couple things:
- Whether your furniture will fit through doors, hallways, staircases, and elevators on the way to your room - check out our Will It Fit page.
- Whether your furniture will fit in the room - check out our 3D Room Designer.
If you have any delivery concerns, please contact us.
Information regarding a particular furniture item such as color options, dimensions, material, style, etc. can be found in the Product Details section on the product page for that item.
Need help finding the right product or placing an order online? Chat with a Bob's Squad expert.
No. You cannot make changes to your order on the website after it's been placed. If you need to make changes, feel free to contact us.
For most items, Bob's offers a limited 1-year warranty against factory defects. Some items may include a longer warranty period. For details, see our Terms of Sale.
Yes! Some of our items offer additional color choices and some of our mattresses offer various sizes for a nominal special order fee.
Interested in placing a special order? Visit a local store or contact the Bob's Squad.
No, Bob's Discount Furniture does not offer coupons. Any coupons found on coupon sites are fraudulent, and cannot be honored by Bob's. For more information on this, see my coupon page.
Instead of gimmicky coupons, we offer haggle-free everyday low prices. We don't have sales so you always know you are getting the best price whenever you shop and buy at Bob's.
Payment
Bob's accepts a variety of payment options including:
- Cash or check
- Credit or debit card (Visa, MasterCard, Discover, American Express)
- PayPal (online only)
- Bob's Gift Card
- Bob's Financing
- Affirm Pay in 4
We offer a variety of financing options. Get the furniture you love and pay over time. See if you pre-qualify without affecting your credit score here.
For more information on financing options, click here or chat with us!
PayPal is a service that allows customers the option to pay for products online without sharing personal financial information. PayPal is a secure payment option available on our website to make buying from Bob's convenient, quick, and easy. For more details, visit PayPal.
If you decide to cancel your order, we will credit the same PayPal account that was used originally. PayPal will credit the funds accordingly. This takes approximately 3 to 5 banking days from the date the order is canceled.
Affirm is a financing option to pay for your Bob's purchase over time in 4 interest free payments every two weeks.
Affirm strives to keep you out of unhealthy debt by facilitating fair, transparent credit so you can pay over time for the things you love. With Affirm, you'll never owe more than what you agree to up front. Instead, you'll always get a flexible, transparent, and convenient way to pay over time.
Affirm doesn't charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account.
Recycling & Social Responsibility
Yes! Bob's recycles the majority of our packaging materials including cardboard, plastic and foam. Last year alone, we recycled more than 13,000 tons of materials!
For more information, check our social responsibility page.
Yes! Bob's recycles the majority of our packaging materials including cardboard, plastic and foam. Last year alone, we recycled more than 13,000 tons of materials!
The Bob's team delivers around 380,000 dining chairs each year, and we try to maximize the life of each box and recycle those that aren't fit for delivery. Each box is used for up to four deliveries before they are recycled. Our goal is to recycle 70% of all chair boxes every year. That is equal to about 260,000 over the course of 1 year!
Bob's also participates in a mattress recycling program. Did you know that if you purchase a mattress from Bob's and have it delivered using my BOBtastic Delivery Experience, we will remove your old mattress? The old mattresses are sent off to a company that recycles their fibers so they can live another life.
With BOBtastic White Glove Delivery, we will remove your old mattress as long as it is in safe and sanitary condition and then recycle it in our distribution center.
In accordance with the California Used Mattress Recovery and Recycling Act, we do offer the removal of old mattresses for California customers who receive their mattress via BOBtastic White Glove Delivery, BOBtastic Threshold Delivery, or FedEx shipping. Learn more here.
After we pick up your old mattress, we send it to a company that recycles their fibers so they can live another life.
If you have an old mattress to dispose of, you can also call your local municipality, sanitation department, garbage collector, or look to see if there is a mattress recycler in your local area.
If a piece of furniture is just slightly damaged – a little ding or scratch – Bob's drops the price and puts it in our Outlet so you can enjoy the savings!
We also donate truckloads of furniture to local nonprofit organizations within the local communities of our stores.
We are involved in a variety of eco-friendly initiatives from recycling programs to responsible wood sourcing. We work closely with our suppliers toward our long-term goal of eliminating unacceptable sources of wood. Specifically, we work with our vendors to increase the amount of responsible wood sourcing in our furniture assortment, which includes wood from certified and reclaimed/recycled sources.
Our expectation is that our vendors do not use wood from unacceptable sources, including:
- Illegally harvested or traded timber
- Timber harvested in violation of traditional or civil rights
- Timber harvested from areas in which high conservation values are threatened by poor forest management
- Timber from forests in which genetically modified trees are planted
Our goal is to continually expand our vendors' third-party certification system with a strong preference for the Forest Stewardship Council (FSC) as an industry leader in promoting forest management.
As a leader in the furniture industry, by adopting and implementing our Responsible Wood Sourcing Policy, we seek to set a positive example for our peers and to do our part to protect the world's forests. Let's all work together to protect our planet!
For more information, check out our social responsibility page.
Charitable giving and community aid have always been important elements of our company culture. Each month, the Charitable Foundation along with our Outreach team, provide aid and donations to hundreds of organizations and individuals. This includes $3 million in gift certificates and monetary donations distributed each year to social service agencies, charities, group homes, community fundraisers, children's charities, schools and community service groups.
For more information, check out our outreach page.
Bob's uses semi-aniline leather which is made with semi-aniline dye that is slightly pigmented. As it's coated with a light protective layer, the natural grain and pores of the leather are less visible. This extra layer gives semi-aniline leather a uniform color and enhances its durability.
Some of our leather items may have vinyl on the back and sides to match the leather. Vinyl is used to help with durability, especially with motion items.
To learn what materials are used, please refer to the item's details on our website.
Our stationary Dream sectional has a polyester and feather blend fill with a layer of Bob-O-Pedic memory foam.
Our motion Dream sectional has a polyester fill with a layer of Bob-O-Pedic memory foam.
Yes! The only thing that may need assembly when your sofa is delivered are the sofa legs.
You can find your Order # in the following places:
- On in-store receipts, your Order # is located in the upper left-hand corner.
- On order-related emails, your Order # is located in the upper right-hand corner.
Bob-O-Pedic Gel Memory Foam features state-of-the-art temperature sensitive memory foam that is infused with gel for temperature regulation and pressure relief.