Delivery & Pickup

For deliveries, if you weren't able to schedule your delivery at the time of purchase, we will email and text you when your order is ready to be scheduled. At that time, you can schedule your delivery with BobBot!

For Pickup, we will email and text you when your order is ready to be scheduled. You will be able to schedule your Pickup using the link provided.

All items that ship directly from a vendor or a Bob's warehouse are shipped via FedEx.

Learn more about shipping and delivery.

We primarily offer delivery via BOBtastic Delivery and FedEx shipping.

We offer 2 levels of BOBtastic Delivery, as well as BOBtastic Pickup:

• BOBtastic White Glove Delivery
  Delivery to your room of choice, unpacking, assembly, trash removal and more.
• BOBtastic Threshold Delivery
  Delivery inside the front door of your home.
• BOBtastic Pickup
  Quick pickup at select stores and pickup locations near you.

All Bob's Value Express and Vendor Direct ship items are delivered via FedEx and typically ship within 3 to 7 business days of purchase. Please note that Vendor Direct ship items are not available for Pickup.

We ship Bob's Gift Cards via USPS Ground Shipping for free.

For information about delivery fees, click here.

No one can deliver furniture for free, and retailers who advertise "free delivery" have simply hidden the cost in the price of the product.

At Bob's, we strive to be transparent about what things cost. That's why we offer an everyday low price for every item we sell, never have sales, and always tell you the cost of delivery.

Our goal is that our fully delivered price is still lower than our competitors.

On top of that, we deliver value without compromise so that our everyday low prices will still give you higher quality products with more features and better style than you can find anywhere else. And don't forget that you get what you pay for. Check out the benefits of BOBtastic Delivery Experience.

Due to limited quantities, we strive to deliver Outlet items ordered online as quickly as possible.

• If you need to schedule delivery, click here.
• If you need to check the status of your order, click here.

For items shipped directly from a vendor, there are important policy restrictions to remember:

• Items shipped directly from the vendor are excluded from our standard warranty period. Items can be returned within three days of receipt for a full refund, excluding shipping costs. (See Terms of Sale for additional details)
• Items shipped directly from the vendor are excluded from in-home service
• Items shipped directly from the vendor are excluded from BOBtastic White Glove Delivery, BOBtastic Threshold Delivery, and BOBtastic Pickup

To understand which items are shipped directly from a vendor, shop here.

Items shipped directly from one of Bob's curated vendor partners:

• Shipped via FedEx Ground Shipping
• Flagged with a “Shipping Included” badge and noted as shipping Vendor Direct on the product page:

To review the return policy for items shipped directly from a Bob's vendor partner, please see our Terms of Sale.

For additional information, view our Vendor Direct FAQs.

Yes! You can track your delivery online here.

Look up your delivery window the day before your scheduled date. Simply enter the phone number associated with your order when prompted.

On the day of your scheduled delivery, the tracker provides an estimate for the expected arrival time. This arrival time will continually update based on the truck's GPS location to provide the most current, real-time arrival estimate.

For items shipped via FedEx, we'll send you an email and text with your tracking numbers if we have your contact info.

Here's a list of important things to keep in mind before your delivery or in-home service appointment!

• If we have your contact info, we'll email and text you to confirm several days before your scheduled delivery or service date.
• To avoid delivery delays, any reschedule or order changes must occur no later than 4 days prior to delivery.
• The day before your delivery or service, we'll email and text you with your auto-assigned delivery/service window.
• The delivery and service teams do their best to stay within the window provided to you. Factors may arise that are beyond their control, such as traffic or bad weather, which may cause them to arrive earlier or later than expected. We ask that you select a day you have a flexible schedule.
• Remember, on the day of your delivery, keep updated throughout the day by tracking your truck here!

You can access your delivery or service window the day before your scheduled date here. Simply enter the phone number associated with your order when prompted. On the day of your scheduled delivery or service, this timeframe will continually update based on your truck's GPS location to provide the most current, real-time arrival estimates.

Here's a video that will help you prepare for your delivery.

You should also check out our BOBtastic Delivery Checklists.

Find out what your delivery team should do during delivery by reviewing our delivery checklists:

1. BOBtastic White Glove Delivery Checklist
2. BOBtastic Threshold Delivery Checklist

Bob's offers a variety of options to help accommodate your busy schedule. Here are some things to keep in mind as you schedule your delivery.

Someone age 18 or older should be in the home to accept the scheduled delivery; whether it is a neighbor, family member, friend, or whoever else you may choose.

On the day of delivery, we will notify you when your delivery team is on the way. You can track your truck here.

If you need further assistance, feel free to contact us.

Delivery team members and service technicians are not allowed to remove their footwear. This is for their safety and in compliance with OSHA guidelines.

For your convenience, (delivery team members) service technicians have been equipped with booties that can fit over their footwear to help protect your home's interior during inclement weather.

Absolutely! If you purchased BOBtastic White Glove Delivery, it includes complete assembly of your new furniture and removal of all packing material.

BOBtastic Threshold Delivery does not include assembly or removal of packing material.

For more information about our delivery options, click here.

If your new mattress and foundation is delivered via BOBtastic White Glove Delivery, the team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition. This service is not available for mattresses and foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery, or FedEx, except in California.

For California customers with Threshold and No-Contact mattress deliveries: If your old mattress and foundation is readily available at your threshold, the delivery team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition.

For California customers with FedEx mattress deliveries: In accordance with the California Used Mattress Recovery and Recycling Act, we've teamed up with Dolly to offer free mattress removal for your old mattress after your FedEx delivery has been completed. After you've received a brand-spankin' new mattress from us via FedEx, here's what you should do:

• Schedule a time to have your old mattress picked up by clicking here.
• Simply enter your full name, zip code, Bob's Order #, and preferred pickup day.
• Once that's all set, you'll receive an email from Dolly with next steps.

Yes! We offer Pickup options at many of our locations. Find your nearest Pickup location or get directions to a Pickup location here.

If you are ordering online, please make sure you select the correct Pickup location at checkout.

Merchandise is not stocked for immediate Pickup in our stores, and product availability from the selected Pickup location is subject to standard transit times from the associated warehouse. Once your item is available for Pickup, we will contact you to schedule a Pickup appointment.

Here's what you need to know prior to picking up your order:

• Your order must be paid in full before merchandise Pickup can be scheduled
• Merchandise is not stocked for immediate Pickup in our stores, and product availability from the selected Pickup location is subject to standard transit times from the associated warehouse
• Once your item is available for Pickup, we will contact you to schedule a Pickup appointment
• You must schedule your Pickup appointment before heading to your Pickup location
• Ensure that you have an appropriate vehicle that can accommodate your furniture
• Ensure that you have your ID, Order #, proper tie-downs, packing materials, and padding

What you need to bring:

1. Vehicle capable of safely transporting your furniture
2. ID
3. Order #
4. Vehicle packing material
5. Padding
6. Proper tie downs

Our warehouse personnel will assist you in loading your vehicle. You are responsible for securing the merchandise to your vehicle after it is loaded. For the safety of our teams, merchandise cannot be loaded on the roof of a vehicle.

Some merchandise may require assembly as items will be in factory packaging.

Please notify us in advance if somebody other than the person who placed the order will be picking up the merchandise. For your security, we are unable to release the furniture to anybody other than the purchaser unless notified in advance.

For more details about BOBtastic Pickup, click here.